Symptom
During the Onboarding Process, Manager change for an external user is required as the previous manager had to leave the company/different manager conducted the interview process/ etc.
Environment
SAP SuccessFactors Onboarding
Resolution
Option one:
- Initiate Onboarding Process.
- Go to the Onboarding Dashboard and search for the user.
- Click Actions >> New Hire Data.
- Update the Manager/Supervisor Name under Job Information Portlet.
- Submit the New Hire Data.
Note: Currently support update the manager field via API is not possible. The recommendation is to update this field directly on the UI.
Keywords
Manager Change, New Hire Tasks, Hiring Manager, sf, success factors, ONB, OBX, on boarding, Onboarding 2.0 , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , How To
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public