3047235 - Error "You were not automatically logged on to the remote data source. Please ask your administrator to verify the SAML Single Sign On configuration" encountered when save the tunnel type BW live data connection in SAP Analytics Cloud (SAC)

Got error when create live tunnel connection to SAP BW system in SAC:

• If use single sign on authentication, got error "You were not automatically logged on to the remote data source. Please ask your administrator to verify the SAML Single Sign On configuration."
• If use user and password authentication, got error: "Unable to authenticate. Please ensure your credentials are valid."

Error "401 not authorized" in response when access url "https://<SAC tenant URL>/lcs/scc/tunnel/<connection name>/sap/bw/ina/GetServerInfo?sap-client=<client number>"

• SAP Analytics Cloud Enterprise Edition.

1. Login to the SAC tenant.
2. Go to connection and create a new live data connection to BW and select tunnel type.
3. Enter all the reqeuired information like host and port
4. If use the User and Password authentication, get error when save the connection "Unable to authenticate. Please ensure your credentials are valid."
5. If use SAML Single Sign On authentication, get error "You were not automatically logged on to the remote data source. Please ask your administrator to verify the SAML Single Sign On configuration."

• The logon order is not set correctly for Alternative Logon Order for service GetServerInfo.

• Configure the Alternative Logon Order the same as described in the help guide:

  AS ABAP Authentication Infrastructure

  • Logon Using HTTP Fields
  • Logon with SSL Certificate
  • Logon with SAP Logon/Assertion Ticket
  • Logon with SAP Assertion Ticket
  • HTTP Basic Authentication
  • Logon Using SAP User and Password (RFC Logon)
  • Logon Using SAML
  • Logon Using User Data Stored in Service

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
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• SAP Analytics Cloud > Learning > Data Connections
• SAP Analytics Cloud > Learning > Guided Playlists
• SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
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