3047482 - Error: Kit Item(s) Return With Follow-up Activity Return to Supplier Not Allowed

System triggers below error when creating a Customer Return Notification with the follow-up activity Return to Supplier for a Third-Party Sales Order containing Kit Items.

Error: Kit item(s) return with follow-up activity Return to Supplier not allowed

SAP Business ByDesign

1. Go to Inbound Logistics work center.
2. Open New Customer Return Notification under Common Tasks.
3. Enter ABC in the Sales Order ID field. (ABC represents the Sales Order ID)
4. Choose Go.
5. Select the Kit headers in Sales order ABC. (ABC represents the Sales Order ID)
6. Choose Next.
7. Enter the Delivery Notification ID.
8. Choose Next.
9. The following error appears,

Kit item(s) return with follow-up activity Return to Supplier not allowed

The follow-up activity Return to Supplier is not supported for Sales Kits in Third-Party Sales Order scenarios.

Post the requirement for the “Return to Supplier” follow-up activity for Sales Kits on the Customer influence Forum.

As a workaround refer the below process,

Scenario 1: In Third-Party Order Fulfillment

1. Return the stock back to supplier outside the system.
2. Create the Credit Memo manually without reference to Outbound Delivery.
3. Note: If the Credit Memo gives an exception, the user must accept the exception and post it.

Scenario 2: In Third-party Intercompany

1. Perform Customer Return with follow-up activity "Post to Own Stock" for the Third-Party Sales Order.
2. Once the stock is received created an intercompany to return the stock back to the supplier.

Kit Item(s) Return With Follow-up Activity Return to Supplier Not Allowed; Return to Supplier; Customer Return; Follow-up Activity; Sales Kit; Kit Items; Third-party Sales Order; TPOP; Third-Party Intercompany; TPOP Intercompany; Return; Kit Return; Influence Forum; Business ByDesign , KBA , AP-IDP , Inbound Delivery Processing , Problem