3047482 - Error: Kit item(s) return with follow-up activity Return to Supplier not allowed

You are unable to create Customer Return Notification for a Third-Party Sales Order for Kit Items due to the error:

Kit item(s) return with follow-up activity Return to Supplier not allowed

SAP Business ByDesign

1. Work centre Inbound Logistics.
2. Common task New Customer Return Notification.
3. At step 1 (Select Outbound Delivery Items) enter the respective Sales Order ID and click Go.
4. Select the Kit Items ABC and DEF (ABC and DEF represent the Kit Item IDs).
5. Click Next.

Result: an error is displayed

Kit item(s) return with follow-up activity Return to Supplier not allowed

Sales Kits are not supported in Return to supplier in Third party scenarios.

• If you wish to Return to Supplier, you will have to do this outside the system. You can just post a Credit Memo manually without reference to the Outbound Delivery; the Credit Memo will give an exception and the user must accept this exception.
• We understand that this functionality could be enhanced, therefore we would like to suggest you to post this requirement in our Customer influence Platform.
• All new ideas are regularly checked by our product development team and could be included for future release.

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