3047571 - Unexpected Charged Amount in Registration Financial Details

Charged Amount and Refund Amount is not correctly displayed in the Class' tab Registration Financial Details in Learning Administration.

SAP SuccessFactors Learning

Scenario 1:

1. User is registering for a fee-based course >
2. The original amount of CHF 1500 is visible within the menu "Registration Financial Details" >
3. Due to a change in costs for this specific user, the administrator wants to refund the entire amount >
4. Administrator goes to "Registration Financial Details" and clicks on "View Orders" / Order Number >
5. Administrator adds Refund of CHF 1500 and clicks to "Apply Changes" >
6. Within the order details it is correctly shown, that the user pays CHF 0.00 >
7. Within the menu "Registration Financial Details" neither the Refund Amount nor the Charged Amount are correct. Refund amount should be CHF 1500.00 and Charged amount should be CHF 0.00.

Scenario 2:

1. Administrator adds a user to a fee-based course on the Learning Administration side >
2. While adding, the course costs are still at the full amount CHF 1500 >
3. Afterwards, the administrator wants to change the price of this specific user to CHF 0.00 >
4. Administrator goes to menu "Registration Financial Details" and clicks on the pen >
5. Administrator changes the price of this specific user from CHF 1500 to CHF 0.00 and saves the changes >
6. As a result, the price changed back to CHF 1500 and a refund amount of CHF 1500 was added >
7. However, the "Charged Amount" is still saying CHF 1500, it should be CHF 0.00 >
8. Within the order details, however, the charged amount is correctly shown.

As per our Product Management Team, this is working as expected.

If the refund is done at the Order Level, the Refund amount will not show from the Class' tab Registration Financial Details, the Charged Amount will show. For "Line Item Refund for" in the Order Management tab then the Refund Amount is displayed, Charged Amount is shown and to see the Net amount then access the Order. The system is behaving as expected.

Customers may submit an enhancement request to have this functionality improved or changed to reflect the changes made on the Order Details on the Registration Financial Details tab.

The steps to submit an enhancement request as explained in the KBA 2090228 - How to Submit Enhancement Requests for SAP SuccessFactors Products. All enhancement requests are reviewed by our Product Management team and, if successful, are developed and implemented in a future product release.

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