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3047919 - System landscape tab in System Administration is not working or responding in Enterprise Portal

Symptom

While accessing Enterprise portal, Users are facing issue with System Landscape tab.
System Landscape tab takes lot of time to open and once it is open still it responding to slow. 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


In default trace file, You will find this below error,

#2.0#2021 03 17 09:12:51:524#+00#Error#com.sap.tc.webdynpro.sessionmanagement#
#BC-WD-JAV#tc~wd~webdynpro#C0000A3F1A13788500000000000012DA#29777650000000004#sap.com/pb#com.sap.tc.webdynpro.sessionmanagement#s971203#12670##FFFBAF1486FF11EBC8D2000001C65EF2#034e44e7870011eb821b000001c65ef20#Thread[HTTP Worker [@1977002070],5,Dedicated_Application_Thread]#Plain##
ExceptionHandler.handleThrowable: Exception occured during processing of Web Dynpro application  sap.com/pb/PageBuilder. See exception stacktrace for details.
[EXCEPTION]
com.sap.tc.webdynpro.services.session.LockException: Thread HTTP Worker [@1977002070] failed to acquire lock on session ApplicationSession: ApplicationIdentificationHandle(appName=sap.com/pb/com.sap.portal.pb.PageBuilder, appId=, clientWindowId=) due to thread HTTP Worker. 

In dev_rfc log file,

LOCATION    SAP-Gateway on host <Hostname/port>
ERROR       Gateway not connected to local R/3
TIME        
RELEASE     721
COMPONENT   SAP-Gateway
VERSION     2
RC          726
MODULE      gwxxrd.c
LINE        8128
COUNTER     1858815

    Return code: RFC_FAILURE(1)
    error group: 102
    key: RFC_ERROR_COMMUNICATION

Error> occurred  > <time> <    RfcException: [null]
    message: Connect from SAP gateway to RFC server failed
Connection parameters: TYPE=A DEST=<Java Rfc client> ASHOST=<hostname> SYSNR=07 PCS=1

Above is the example for system object error, While reproducing the issue in portal, you can see this error continuously.


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Environment

  • SAP Netweaver Enterprise Portal 7.50
  • Release independent

Product

SAP NetWeaver 7.5

Keywords

system, landscape, system landscape, system administration, administration, Can't display page, Page cannot be displayed, timeout, times out, slow, long, wait, bad performance, System Landscape, System object, object, tab, EP, ep, portal, enterprise portal, objects, not responding, not working, properly, long delay, delay, Portal System Landscape, Transport, Export, Transport Packages, Packages, Portal Content, redundant, redundancy, redundanct system object. , KBA , EP-PIN-NAV , Navigation , Problem

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