Symptom
- Using Fiori Resolve and Dispatch app
- Only have access to a few options:
Propose Solution to Reporter
Question to Reporter
Inform and Forward to SAP Product Support
reply to Reporter and Confirm - Want to include Internal Note memo to an incident
- Insert Additional Text for Support Team memo type in incident
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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