3048575 - Cannot search for user in Proxy Now Search using User ID / EMP ID

I am trying to search for a user in Proxy Now using their User ID and Employee ID but it returns no results.

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SAP SuccessFactors HXM Suite

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Proxy Now, User ID, Search, EMP ID, Employee ID, First Name, Last Name, Username , KBA , LOD-SF-PLT-PRX , Proxy , How To

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