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SAP Knowledge Base Article - PreviewSymptom
Summary button is not visible in Ticket, though text summarization machine learning model is active in the system.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer core applications 2102
Keywords
Summary, Machine Learning, Text Summarization, Ticket, Interactions, Timeline , KBA , summary , ticket , summarization , machine learning , timeline , LOD-CRM-ML-SRV , Machine learning for service cloud , LOD-CRM-ML , C4C Machine Learning , Problem
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