Symptom
Summary button is not visible in Ticket, though text summarization machine learning model is active in the system.
Read more...
Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer core applications 2102
Keywords
Summary, Machine Learning, Text Summarization, Ticket, Interactions, Timeline , KBA , summary , ticket , summarization , machine learning , timeline , LOD-CRM-ML-SRV , Machine learning for service cloud , LOD-CRM-ML , C4C Machine Learning , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.