SAP Knowledge Base Article - Preview

3049818 - Ticket is not getting archived despite exceeding the Retention Period

Symptom

Ticket has the status as closed and has exceded the time period of Retention Period maintained however ticket is still not archived.


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Environment

  • SAP Cloud for Customer
  • SAP Business ByDesign

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Archive, ticket, MDR, Archiving , KBA , tickets , archive , archived, archiving , mdr run , LOD-CRM-ACC , Account , How To

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