3049906 - Manually Sent Mail to Candidate not Visible in Correspondence Portlet in the Application Page - Recruiting Management

When a recruiter sends an email to Candidate manually through the application, the email is not documented in Correspondence Portlet.

SAP SuccessFactors Recruiting Management

1. Go to Recruiting 
2. Select a Job Requisition
3. Select Candidate
4. In Application select the email 
5. Manually send email to Candidate
6. Go to Correspondence Portlet
7. No email is documented

Issue can be caused if the email is not triggered out of the system.

If you face this issue please create a support case with the following details:

• Email of candidate:
• Time and Date email was received:
• Company ID and Support Access:

Important Note:

• When an email is manually sent out from the Candidate Profile, the email will only be logged in the Correspondence Portlet in the Candidate Profile.
• When an email is manually sent out from the Application (using either function "Email" and "Action > Email Candidate"), the email will only be logged in the Correspondence Portlet of the corresponding Application.

Correspondence, Portlet, Email, Received, Manual, Candidate, Application, Profile. , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem