SAP Knowledge Base Article - Public

3050056 - Behavior of To Do Alerts when four-eye principle enabled.

Symptom

Admin not received To Do alert even though he/she is one of the participant based on workflow configuration.

Environment

SAP SuccessFactors Employeecentral - Alerts and Notification.

Reproducing the Issue

  1. Enable "
  2. Keep EC Alerts and Notification provisioning job owner as one of the Alert recipient.
  3. Trigger Alert and observe that job owner do not receive To Do Alert. If this user added as CC role then he/she will receive the email.


Cause

Expected behavior as per current design, the four-eye principle applies to the owner of the EC Alerts and Notifications job. If the job owner is also the resolved alert recipient, he or she will not receive the To Do alert.

Resolution

We recommend to select admin user as job owner who is not part of business process. 

See Also

Enabling Four-Eye Principle for Workflow Approvals

Keywords

alert not received, job owner not received alert, four eye principle, , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors Employee Central all versions