3050345 - "File type is not supported" error when importing learning content

When importing content via the Import Content tool the following error is generated:

       "The file type is not supported. Choose one of the following types"

NOTE: Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning

1. Navigate to Learning Administration > Content > Import Content >
2. Select "Add New Content" > Next >
3. Click on Browse to select the content file you want to import into Learning, proceed with the import content wizard >
4. The error is faced.

Incorrect configuration in the CONTENT IMPORT configuration file (System Administration > Configuration > System Configuration > CONTENT IMPORT).

The file extension list is not properly configured in CONTENT IMPORT configuration file.

In this example, the file extensions list is  *.ppt;*.pptx,*.flv;*.mp4;*.swf instead of (;) semi colon which is the correct separator *.ppt;*.pptx;*.flv;*.mp4;*.swf

Once the learning admin adds the correct file extension the content will import as expected.

To update the file extensions supported, perform the following steps:

1. Go to Learning Administration >
2. System Administration > Configuration > System Configuration >
3. Select "CONTENT IMPORT" and click to edit >
4. Search for system configuration "supportedFileExtensions="
5. Add the required file extensions as *.mp4 for example with extensions separated by a ; then Apply changes.

SuccessFactors, Learning, import content, CONTENT IMPORT, file type, not supported, the file type is not supported. , KBA , LOD-SF-LMS-CNT , Content , Problem