SAP Knowledge Base Article - Public

3050367 - Manage Data Storage - Purge option greyed out

Symptom

In Manage Data Storage the "purge" options are greyed out

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

Give access to Manage Data Storage

Admin Center Permissions > Access Manage Data Storage permission

Go Manage Data Storage, the purge options are greyed out

Cause

The Purge buttons are only available when you have the
Manage Data Purge > Create DRTM Data Purge Request permission

Resolution

Assign the required permission to your permission role

Manage Data Purge > Create DRTM Data Purge Request permission

See Also

Manage Data Storage Help Guide

Keywords

Manage Data Storage Purge Create DRTM Data Purge Request DRTM Storage
, KBA , LOD-SF-PLT-DRM , Data Retention Management , LOD-SF-PLT-DOC , Document Management , Problem

Product

SAP SuccessFactors Platform all versions