3050402 - Customer Data Backup Frequency & Recovery Services for SAP Cloud for Customer

You need to know the C4C Data Backup Frequency & Recovery Services for Audit purpose.

SAP Cloud For Customer

SAP automatically backs up customers’ business, process and configuration data on an ongoing basis. Backup characteristics depend on Service Level Agreements.

Frequency:

• Two full backups are done every day. The remaining differential backups are distributed throughout the week.

• Log files are incrementally backed up every two hours. This saves all changes in the database since the last full backup.

Location:

• Separate data centers store the primary and secondary backups.

Advantage:

• Recovery up to the last second is supported (log file replay) within the database recovery process.

• In the event of an unexpected disaster, where one location is destroyed, the maximum lost time for a customer is two hours.

Retention Times:

• Backups are retained for up to 14 days in the geographically separated backup data center.

Recovery:

• In case of system malfunction, SAP automatically recovers backed up data with customer notification and corresponding approval. Recovery characteristics depend on Service Level Agreements.

Backup is an automatic service offered by SAP. You don`t need to request separately for enabling backup services.

To request for recovery, customer may raise an incident to Customer Support. Any queries related to these services may be addressed to Customer Support as well.

Disclaimer:

Please note that every restore request will be validated by SAP Cloud Operations in discussion with the customer. Decision made by Operations will be final.

Customer Data Backup and Recovery Services

C4C Data Recovery, Backup Frequency, Recovery Services. , KBA , LOD-CRM-ADM , Administration UI , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions