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3050557 - ASE may quit with "Unknown reason" in the errorlog or you may see signal 11 in Nsql::Close() - SAP ASE 16.0

Symptom

  • Clients receives Errors 712 "insufficient heap memory".
  • On Windows, the ASE server may silently quit with a message in the errorlog which simply says:

Unknown reason

  • On other platforms, there may also be a signal 11 error with a stack trace in the errorlog:

Current process (0x37001c) infected with signal 11 (SIGSEGV)
Address 0x0x00000000012dc995 (Nsql::Close()+0x9), siginfo (code, address) = (1, 0x0x000000000000006c)

  • The stack trace includes the functions:

Nsql::Close
PtlSqlx::ToSqlx
ToSqlx
bi__tosqlx

  Note: A complete stack trace is availble under Attachments.


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Environment

  • SAP Adaptive Server Enterprise (ASE)
  • SAP Adaptive Server Enterprise Cluster Edition (ASE CE)
  • XML Services

Product

SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 15.7 Cluster Edition ; SAP Adaptive Server Enterprise 16.0 ; SAP Adaptive Server Enterprise 16.0 Cluster Edition

Keywords

Sybase, ASEServer, SAPASE, dataserver, CR824671, CR#824671, 824671, SEGV, segmentation, storage, access, violation, fault, segfault, kisignal, stacktrace, registers , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , BC-SYB-ASE-CE , ASE Cluster Edition (Standalone) , Bug Filed

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