SAP Knowledge Base Article - Public

3051312 - Incorrect language is set by default when creating entries in Outlook

Symptom

 Incorrect language is set by default when creating entries in Outlook.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open the Outlook Server Side Add-in.
  2. Create a new Contact.

Observe that the language is set by default to e.g. Portuguese_PT, however Portuguese is not configured to default in your C4C system.

Cause

The add-in takes values for the Language picklist from the following "ContactLanguageCodeCollection":

https://myXXXXXX.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/ContactLanguageCodeCollection

If the field is marked as "Required" in "Add-in Settings", then the first value from the mentioned collection will be set as the default value and will be shown in the "Language" picklist in the Add-in.

Resolution

You can perform one of two options:

  1. Change the order in the mentioned ContactLanguageCodeCollection.
  2. Uncheck the "Required" flag for the language field on the Contact object in the Add-In settings.

Keywords

Incorrect language, Default language, Outlook Server Side, Language Code Collection , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

Product

SAP Cloud for Customer core applications all versions