SAP Knowledge Base Article - Public

3051325 - SHL Assessment Direct Integration Initiate Assessment Error - Recruiting Management


  • An application error occurs when you initiate assessment.
  • An application error occurs when you move a candidate to the assessment status.
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Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Recruiting Management
  • SHL Assessment direct integration

Reproducing the Issue

Scenario 1 - Initiate assessment manually

  1. Open the candidate's application
  2. Take Action > Initiate Assessment and Confirm
  3. An application error occurs

Scenario 2 - Move a candidate to the assessment status

  1. Select an assessment status on the Job Requisition Detail page
  2. Move a candidate to the assessment status
  3. An application error occurs


There is a misconfiguration in the Event Notification Subscription or it hasn't been configured.

The most common cause is incorrect Client Id or incorrect Event Type.


Please review the configuration. In Event Notification Subscription > Subscriber, the Client Id should be SHL.

In Event Notification Subscription > External Event, the Event Type should be rcm_assessment_alert_v2.

NOTE: rcm_assessment_alert_v2 is the event type used for SHL Assessment direct integration. For SHL Assessment middleware integration, the event type is rcm_assessment_alert.

See Also

KB article 2343018 - RCM Integration with Third Party Vendors - Recruiting Management


assessment integration, SHL, Endpoint URL, Event Type, Client Id, Event Notification Subscription, rcm_assessment_alert_v2, a null object loaded from local variable 'alertRequest' , KBA , LOD-SF-RCM-ASI , Assessment Integration , Problem


SAP SuccessFactors Recruiting all versions