SAP Knowledge Base Article - Preview

3051341 - How to set up an Interaction Center Role in SAP S/4HANA - technical prerequisites from customizing point of view to prevent errors

Symptom

Interaction Center functionality does not work as designed, there errors might vary a lot. Some examples:

  • You get a data loss pop-up when navigating within Interaction Center.
  • No account gets confirmed.
  • Problems with interaction record creation.
  • Ready/Not Ready Buttons are inactive and are shown as grayed out.

You want to set up an IC Agent Role and you wonder which settings are necessary to enable IC Agent functions.


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Environment

  • SAP S/4HANA 1909 and higher
  • SAP S/4HANA for customer management

Product

SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA 2021 ; SAP S/4HANA 2022 ; SAP S/4HANA for customer management all versions

Keywords

logoff, session, technisches Profil, Laufzeit-Framework-Profil, Voraussetzung, lost buttons , KBA , CRM-S4-IC-BF , S4CRM: Basic Functions , CRM-S4-IC-UNI , S4CRM: Agent Inbox , CRM-S4-IC-SEA , S4CRM: Account Identification , How To

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