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SAP Knowledge Base Article - PreviewSymptom
When two messages arrive into the SMS messaging channel with a time gap of a few seconds, it creates two new Tickets.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer core applications 2102
Keywords
SMS, messaging, ticket, customer, two, multiple , KBA , sms , ticket , message , two , multiple , inbound , different , LOD-CRM-SC-MES , Messaging / SMS , LOD-CRM-SRP , Service Request Processing , Problem
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