3051402 - Return items are not showing up in new Credit Memo for Return to be Invoiced

When trying to invoice a return document under invoice entry, the return status shows invoiced and on selecting "New Credit Memo", system does not propose any item.

OR

System does not propose all items available in the return document for invoicing.

SAP Business ByDesign

1. Go to Supplier Invoicing work center.
2. Select invoice entry view.
3. Select All Returns to Be Invoiced.
4. Enter the Outbound Delivery document created for the return.
5. The status shows invoiced instead of "Not Invoiced".
6. Now select "New Credit Memo".
7. No items are proposed by the system.
8. Or only few items are proposed for invoicing.

The Supplier Invoice is generated after the Return to Supplier (RTS) and Outbound Delivery are created. Consequently, the RTS is created without any invoiced items, making it impossible to claim any credit. The quantity in the Invoice is calculated by subtracting the return quantity from the Inbound Delivery. However, the cost distribution links both the Inbound and Outbound Deliveries. As a result, when attempting to create a Credit Memo, the system does not propose any items, and the status remains invoiced instead of not invoiced.

You can create Credit Memo to the Purchase Order and enter the items manually. Alternatively you can cancel the follow-up documents and create the documents in order:

Purchase Order -> Delivery document -> Supplier Invoice -> Return to Supplier -> Outbound delivery -> Credit Memo.

3008983 - You are Unable to Find the Return to Supplier Document under Invoice Entry screen

2834640 - Return to Supplier Document not Available for Credit Memo Creation in Supplier Invoice Entry View

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