SAP Knowledge Base Article - Public

3051519 - Button To Create E-Mail Blasts Activity Is Missing

Symptom

The New button to create an E-Mail Blasts Activity is missing in the Sales Activities work center.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Activities work center.
  2. Go to the Email Blasts view.
  3. The + button to create E-Mail Blasts is missing.

Cause

The Scoping question "Do you want to query marketing permissions and subscriptions information from an external application to your cloud solution?" is checked in the Business Configuration, because of which the New button is disabled.

Resolution

If you want to create new E-Mail Blasts Activity then, please refer to steps below to uncheck the scoping question.

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Click Edit Project Scope.
  4. Go to Step 4. Questions.
  5. Expand the scoping element Communication and Information Exchange > Integration with External Applications and Solutions > Integration of Master Data > Business Partners.
  6. Uncheck the question "Do you want to query marketing permissions and subscriptions information from an external application to your cloud solution?".

Keywords

E-mail Blasts, Email Blasts, New, Button , KBA , e-mail blasts, email blasts, new, button , LOD-CRM-ACT , Activities , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions