SAP Knowledge Base Article - Public

3051580 - Can we use field Type instruction in Job Requisition Description Header and Footer or as token in Recruiting Email Template? - Recruiting Management


The instruction type field used in listing field for Job Requisition Internal and External [Header Footer and Description] or the "Insert Job Requisition Field" Token in Manage Recuriting Email Templates causes formatting issues.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Home > Choose Recruiting in drop down
  2. Open any Job requisition
  3. Navigate to one of the richText fields Internal Job Desc or External Job Desc
  4. Click Update button and icon Insert Job Requisition Field, see example below:
  5. A window pop up will show Field Key wherein field label is formatted like example below: 


  1. Admin Center>Manage Recruiting Email Templates
  2. Click on any email template
  3. Click on the "Insert Job Requisition Field" icon
  4. Notice that the field with instruction type will cause formatting issues like image above


This is expected behavior due to added job requisition field type Instruction is not supported.


You should only use supported tokens to avoid any issues.

If you would like the current system behavior to be changed, feel free to create an enhancement request and refer to KBA 2090228 - How to Submit Ideas for SAP SuccessFactors Products

See Also

2436541 - How To create Custom Tokens
2616244 - Custom tokens field label not being displayed when selecting the token - Recruiting Management
2641430 - Creating tokens for a job requisition's job description, headers, and footers - Recruiting Management
2810377 - How to add new fields to Listing Fields with Manage Templates - Recruiting Management
Implementation Guide : Job Requisition Element: Listing Fields


Token, insert job requisition field listing, listing field, listings, not supported, formatted, richText , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem


SAP SuccessFactors Recruiting all versions