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SAP Knowledge Base Article - PreviewSymptom
When submitting an incident you receive an error message:
Error: Unable to create incident. Please update Phone Number and Email ID
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2102
Keywords
incident Error , C4C,update phone number, update Email ID , KBA , error while sending incident to sap , unable to submit incident to sap , update phone number in c4c , update contact details , update email id in c4c , error while sending incident , LOD-CRM-ADM , Administration UI , Problem
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