3051765 - Unable to submit incident in C4C Tenant

When submitting an incident you receive an error message:

SAP Cloud for Customer

1. Logon to C4C tenant
2. Go to Help center
3. Click on Report Incident
4. Enter the Details.
5. Click on Submit
6. Error message received

Error: Unable to create incident. Please update Phone Number and Email ID

 Email ID and Phone Number has to be maintained

1. Logon to tenant
2. Click on Administrator Workcenter
3. Navigate to Employee view
4. Click on User who is facing error.
5. Click on edit.
6. Update phone number and Email ID under In-House Communication tab.
7. Click on Save.

Example Screenshot:

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