SAP Knowledge Base Article - Public

3051886 - User Cannot See Employee Time Records From Service Agents


The User ABC is trying to see Employee Time Records from Service Agents, however, system shows the Time Records only from Employees.


SAP Business ByDesign 2102 and higher.

Reproducing the Issue

  1. Go to the Time Administration work center.
  2. Go to the Employee Time Records View.
  3. In the Employee Name, put filter for the required Service Agent.
  4. No results.


The Employee Time records View does not show service agent time recordings for a Key user.  It only shows for internal users. It shows for the support user as the support user does not require an authorization context, so this user has the ability to show all employees.


This is the expected system behavior.

The development team will evaluate this scenario further and the system behavior might be changed in future releases.


Employee Time Records, Cannot, Unable, Find, Service Agents, Key User. , KBA , SRD-HR-TLM , Time and Labour Management , How To


SAP Business ByDesign 2102 ; SAP Business ByDesign 2105