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SAP Knowledge Base Article - PreviewSymptom
You have configured the Commbox integration (more details here) and when clicking on the Call icon from C4C, the following message appears:
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Tickets, CTI; Live Activity; Social Media; Omnichannel; SMS; Video; Chat; , KBA , LOD-CRM-SRP , Service Request Processing , How To
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