3052046 - Onboarding/ Offboarding Task submitted error / still incomplete despite successfully submitting it - Onboarding/Offboarding

Scenario 1:

The reporting manager submitted the following offboarding team member task but he is still seeing the tile on his homepage: 

• Announce Termination to Co-workers
• Write Farewell Message

Scenario 2:

An error occurred when the manager tried to submit the Write Farewell Message task.

SAP SuccessFactors Onboarding

Scenario 1:

1. Login to the Offboarding Dashboard as the Manager;
2. Click on any one of the following tasks: Announce Termination to Co-workers and Write Farewell Message;
3. Click on Submit, you will receive a success message;
4. Click on the Offboarding Dashboard again and the task would reappear despite completing it previously.

Scenario 2:

1. Login to the Offboarding Dashboard as the Manager;
2. Click on Write Farewell Message task;
3. Click on Submit, error occurred: 
   ChangeSet index 1 - An error occurred while scheduling the email. Please contact your system administrator.

The error occurred because the scheduled date cannot be null, empty or in past.

Set the date to a future date and complete the task.

Alternatively, based on the number of days configured in the rule "Configure the Period to Close and Archive Onboarding or Offboarding Processes and Tasks (ONB2ProcessCloseConfigRule)", the task will get auto-archived.

Offboarding Tasks, Announce Termination to Co-workers Task, Write Farewell Message Task, Offboarding Dashboard, ChangeSet index 1, Write Farewell Message, An error occurred while scheduling the email , KBA , LOD-SF-OBX-OFP , Offboarding 2.0 , Problem