Symptom
This document shows all the necessary settings that need to be performed on Cloud for Customer (C4C) to use the Commbox Integration.
Please notice that to use this integration you need to reach out to the Commbox Partner.
More details can be seen at the KBA 3048459
Environment
SAP Cloud for Customer
Resolution
In order to configure the settings in C4C, please follow the below steps:
PS: This document was designed based on the Commbox documentation "SAP C4C Tenant Installation" , all credits to the Commbox Team.
Keywords
Tickets; CTI; Live Activity; Social Media; Omnichannel; Whatsapp; SMS; Video; Chat; , KBA , LOD-CRM-SRP , Service Request Processing , How To