SAP Knowledge Base Article - Public

3052913 - Hyperlink in the email body shows HTML in certain mailbox - Onboarding

Symptom

Hyperlink in the email body shows HTML in certain mailbox, but it is rendered correctly in Email Status and other personal mailbox.

Example: click <a href='https://secure-web.cisco.com/1RJrEX***_product_name%3DONB%27> here

Environment

SAP SuccessFactors Onboarding

Cause

It is due to the mail server/proxy.

For example, it’s a standard practice for Cisco secure email application to do URL rewriting in emails for security purpose.

Resolution

Please consult the mail service provider.

Keywords

URL, link, email, click here, HTML tag , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions