SAP Knowledge Base Article - Public

3053385 - Rehire Verification Tile Error – Onboarding

Symptom

An error appears when accessing the Rehire Verification tile:

  • Error while getting todo for user: “” for category id “”

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to the Rehire Verification tile.
  2. The above error appears when fetching task for the user.

Cause

The candidate is already hired in the system.

Resolution

  1. Raise a support ticket so the application ID can be checked from the error logs.
  2. Once the application ID is available, go to Manage Data -> Process Trigger
  3. Paste the application ID.
  4. Confirm if the candidate has already been hired manually via EC.
  5. If so, follow these steps:
    1. Go to BPE: Manage User Tasks
    2. Filter using the Task ID
    3. Click Complete Task button

Keywords

Error, appears, appearing, visible, accessing, access, Rehire, Verification, tile, task, user, category, id, todo Error while getting todo for user: “” for category id “” , KBA , LOD-SF-OBX-RTL , RTL , Problem

Product

SAP SuccessFactors Onboarding 2105