SAP Knowledge Base Article - Preview

3053832 - How to contact SAP ID Service team for password and login help for all SAP sites


  • User login errors
  • Cannot reset password
  • Did not receive the password reset email
  • Did not receive activation email for new S-user ID
  • Need help with Multi-factor authentication (MFA) or Two-factor authentication
  • Request to unlock S-user ID
  • Request for unlock Cloud User for your cloud product
  • Password reset link is not working
  • Logon problems with a P-user
  • Invalid password attempts
  • How to reach the SAP IDS team who is responsible for questions and issues
  • ERROR: Verify Your Email 
  • ERROR: Sorry, we could not authenticate you. Try again.
  • ERROR: Access is blocked in accordance with the information security policy.
  • ERROR: Invalid RSA passcode. Please enter a new passcode and try again.



  • SAP ID Service (
  • Applies To: All SAP Sites requring logins


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