SAP Knowledge Base Article - Public

3053864 - Total Amount Values are Showing 0 in Collections Tab, though there're Invoices Existing

Symptom

In the Collections tab of a Visit, you see there's invoice(s) displayed here, however, the Total Amount Owed, Amount Paid, and Amount Remaining fields in the top are displaying as 0.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open Visit 123 (123 represents the visit ID). 
  2. Navigate to Collections tab. 
  3. Here, under Invoice section, you see invoice(s) is displayed, however, the Total Amout Owed, Amount Paid, and Amout Remaining fields in the top are displaying as 0. 

Cause

 Corresponding invoices don't have any Payer party added. This is the reason the amount values are appearing as 0.

Resolution

Payer party is required to show Amount values.

See Also

 3044819 - Invoices Missing in Collections View of a Visit

Keywords

Collections, Total, Amount, Invoice , KBA , LOD-CRM-IND-DSD , Direct Store Delivery , Problem

Product

SAP Cloud for Customer core applications all versions