SAP Knowledge Base Article - Public

3053864 - Total Amount Values are Showing 0 in Collections Tab, though there're Invoices Existing


In the Collections tab of a Visit, you see there's invoice(s) displayed here, however, the Total Amount Owed, Amount Paid, and Amount Remaining fields in the top are displaying as 0.


SAP Cloud for Customer

Reproducing the Issue

  1. Open Visit 123 (123 represents the visit ID). 
  2. Navigate to Collections tab. 
  3. Here, under Invoice section, you see invoice(s) is displayed, however, the Total Amout Owed, Amount Paid, and Amout Remaining fields in the top are displaying as 0. 


 Corresponding invoices don't have any Payer party added. This is the reason the amount values are appearing as 0.


Payer party is required to show Amount values.

See Also

 3044819 - Invoices Missing in Collections View of a Visit


Collections, Total, Amount, Invoice , KBA , LOD-CRM-IND-DSD , Direct Store Delivery , Problem


SAP Cloud for Customer core applications all versions