SAP Knowledge Base Article - Public

3053928 - C4C Windows App Error HTTP 404: The Termination Occurred … On Login Page

Symptom

You are facing error message from below screenshot on Windows app login page, however iPad, Smartphone is working properly.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

2021-05-06_19-15-55.png

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. On login page.
  2. Enter the URL.
  3. Error will be displayed.

Cause

This issue is due to extra / (slash) at the end of the system URL.

Resolution

On Apps you do not need to add the extra / at the end of the URL. You can avoid the error by closing the app, if already open and enter the URL without / on the end.

See Also

Windows app, The Termination Occurred, HTTP 404, Windows app login.

Keywords

KBA , AP-RC-MOB-WIN , SAP Hybris Cloud for Customer Extnd App on Windows , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2011