SAP Knowledge Base Article - Public

3053937 - Message popup is not showing during Customer Data Collection step - Onboarding

Symptom

Set a rule to show message popup during Customer Data Collection step but it is not working.

Environment

SAP SuccessFactors Onboarding

Cause

  1. External user visibility should be yes in Message Definition.
  2. Currently we only support Error Severity message popups on the validation of custom objects in Customer Data Collection step.

Resolution

  1. Update external user visibility to yes in Message Definition.
  2. Customers need to modify their rule to only raise Error Severity messages. Or they have to write more instructions to the UI instead of message popups.

Keywords

message popup, Error Severity, Customer Data Collection, rule, custom object, external user visibility, Message Definition , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Problem

Product

SAP SuccessFactors Onboarding all versions