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SAP Knowledge Base Article - PreviewSymptom
You notice that, after confirming a contact during an inbound call, the Caller field is filled with an unexpected contact account name.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
CTI, Live Activity, Caller, Account, Details, Unexpected, C4C, Cloud for Customer, Service, Wrong Account, Field, Contact, Contact Account, Main Contact, , KBA , LOD-CRM-LA , Live Activity , How To
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