3054349 - Notes Tab is Missing in Tickets

You are not able to add the Notes Tab in Tickets. It's missing in adaptaion mode also.

 SAP Cloud For Customer

1. Go to the Service work center.
2. Select the Tickets view.
3. Open Ticket ABC (ABC represents the Ticket Subject).
4. Open the adaptation mode. Notes section is not present and cannot be added via Adaptation mode.

You are using the Ticket old UI (HTML floorplan) which does not support the Notes section.

Disable the HTML floorplan UI

1. Go to the Administrator work center.
2. Select the Service & Social view.
3. Uncheck the box Open HTML Floorplan in Fiori.
4. Save the Changes.

Notes tab missing , Tickets Notes, Notes missing in adaptation mode , Notes , KBA , LOD-CRM-SRP , Service Request Processing , Problem

SAP Cloud for Customer core applications 2008 ; SAP Cloud for Customer core applications 2102 ; SAP Cloud for Customer core applications 2105