SAP Knowledge Base Article - Public

3054910 - Benefit Claim History shows incorrect workflow status

Symptom

Issue with Benefit Claim History as it reflects incorrect workflow status

Environment

SAP SuccessFactors HCM Cloud


SAP SuccessFactors Employee Central

Reproducing the Issue

When benefit workflow is canceled by the approvers. In Benefit Claim History, workflow shows as approved.

Cause

Benefit Employee Claim object has been set as "No" for Pending data field

Resolution

Correct the setting  as below

Configure Object Definition -> Benefit Employee Claim -> Pending data field from "No" to "Yes".

Keywords

Benefit Employee Claim Workflow History Workflow status , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions