SAP Knowledge Base Article - Public

3054967 - Work Order records not in sync with Job Information records

Symptom

Newly created Work Order records not in sync with Job Information records

Environment

SAP SuccessFactors HCM Cloud

SAP SuccessFactors Employee Central

Reproducing the Issue

When creating a new records in Work Order portlet for contingent workers, these records does not get synced to Job Information Portlet. That leads employees to turn inactive even though there is a valid work order records maintained.

Replication Steps:

1) Access to user CW users profile
2) Take Action -> New Work Order
3) New Work order created
4) New Work order dates not reflected in Job

Cause

Improper data usage

Resolution

If you need to add a new work order information for contingent workers when they are serving the current workorder period, you will have to follow the below steps

1) Access to user CW users profile
2) Take Action -> New Work Order
3) New Work order created
4) Add Job Information records associated with the new Work Order information manually  (Via UI or Job Information Import)

Keywords

Contingent Worker New Work Order Job Information Sync , KBA , LOD-SF-EC-CWF , Contingent Workforce , Problem

Product

SAP SuccessFactors Employee Central all versions