Symptom
Employees are not able to complete the state of Wisconsin tax forms W4 in the system as the Date of Hire field is not populating and it is a required field. The Date of Hire is not an editable field, hence the candidate cannot proceed further.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Onboarding
Cause
Permission missing for OnboardingExternalUser role
Resolution
Verified that when the same URL is accessed by the admin, hire date value is populating on the field. So this seems to be an issue with the permission for the external user.
Please enable the permission as below:
Manage Permission Roles -> OnboardingExternalUser -> Permissions -> Employee Data -> Current Hire Date.
Keywords
Date of Hire, blank, missing, Wisconsin, form, State, Withholding, TW-4, compliance , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , LOD-SF-OBX , Onboarding 2.0 , Problem