SAP Knowledge Base Article - Public

3055284 - Error message when submitting item criteria on search

Symptom

Receive the following error when submitting criteria for a search:
Error
An application error has occurred. Please try again.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Open a filter search window and stay idle on that window for more than 5-10min then submit criteria and receive error.
With reportstacktouser=true full error seen is /learning/search/submitCriteria.do - errorpage_jsp - Error occurred. ...
java.lang.ArrayIndexOutOfBoundsException: while trying to load from index -1 of an object array with length 10, loaded from field java.util.ArrayList.elementData of an object loaded from local variable 'this'

Cause

Due to background timeout error is occurring as investigated per INC0571947.

Resolution

Simply close search window and retry and do not let sit idle when searching.

Keywords

sap, successfactors, success, factors, learning, lms, submit, criteria, search, filter, report, application, error, submitCriteria.do , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

Product

SAP SuccessFactors Learning all versions