SAP Knowledge Base Article - Public

3055855 - Increased Height of Email Draft not Working

Symptom

With the upgrade to the 2105 release of Cloud for Customer, the email draft window height should have been increased, but you are not seeing the difference.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Open Ticket ID ABC (ABC represents the Ticket ID).
  4. Go to the Interactions tab.
  5. Click New.
  6. Email window is opened with the same size. 

Cause

The height change for email draft area is only applicable to Timeline Facet. Email draft area height in Interactions facet remains the same.

Resolution

This is the expected system behavior.

1.  If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder .
2.  If you are a customer:

  1. Contact your Account Executive.
  2. Check the link for SAP Advisory Services.

An alternative option may be to check the SAP Cloud for Customer Customer Influence to submit an idea.

Keywords

mail ; e-mail ; timeline interactions ; tab ; pane ; channel ; release notes ; upgrade , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To

Product

SAP Cloud for Customer core applications all versions