SAP Knowledge Base Article - Public

3055933 - [Onboarding] Can the locale selected during manual onboarding process be used to define Email Locale Rule? (Onboarding/Offboarding)

Symptom

The latest release added the option to set a locale (language) for the new hire. Can we use this locale for the email services so the emails get sent out in the right language?

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • In the Add New Hire to Onboarding Page, you select the locale for an external candidate
  • Go to Email Services, try to configure a rule to select the Process.Locale to be set to the Email Locale for the external candidate

Resolution

  • The new feature is not applicable for Email Service, as there are multiple recipients in emails, and each may need different locale. 


Keywords

Email Locale, Locale, External User Language, Email Language , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding 2105