SAP Knowledge Base Article - Public

3056724 - Write Welcome Message content not visible for Hiring Manager/Responsible user - Onboarding

Symptom

Responsible opens Write Welcome Message task, the message content is blank.

Environment

SAP Successfactors Onboarding

Reproducing the Issue

  1. Proxy as Hiring Manager
  2. Open Onboarding Dashboard
  3. Look for user with pending Write Welcome Message
  4. Message Content is blank

Cause

Missing Role-Based Permissions or target population

Resolution

Follow the steps to guarantee user has permissions:

  1. Make sure to enable " Onboarding Program" permission
  2. Go to Manage Permission Role and open the role of the Manager
  3. Under Onboarding or Offboarding Admin Object Permissions, enable the edit permission for "Onboarding Program" task
  4. Make sure correct target population is granted
  5. Save the changes

Keywords

Welcome, Message, OBX, NHA, ONB, Onboarding, permission, blank, task , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , How To

Product

SAP SuccessFactors Onboarding all versions