SAP Knowledge Base Article - Public

3056810 - Steps to Opt-out ASK HR icon in SuccessFactors

Symptom

How to Opt-out ASK HR icon feature that is rolled out from b2105 version?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HXM Suite
  • AskHR Service Center

Resolution

Please raise a request to SAP SuccessFactors Cloud Product Support using component LOD-SF-EC-SRV to disable ASK HR icon feature if you are a Customer.

However, Partner Team can do it by themselves by following the below steps

  1. SF Provisioning -> Company Settings 
  2. Search for "Enable Service Center" and delete all the URL in the box below: 
  3. Save changes.

Note: Please remember that since release 2105, the AskHR icon is the only access to Service Center AskHR. So unless you have an custom tile configured in your SF Home Page, you won't be able to access AskHR after following the steps above.

Keywords

Disable ASK HR logo, AskHR, Icon, Opt-out, remove icon, disable service center, PTCH-35894 , KBA , LOD-SF-EC-SRV , Ask HR - Employee Central Service Center (ECSC) , LOD-SF-INT , Integrations , How To

Product

SAP SuccessFactors HXM Suite all versions