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SAP Knowledge Base Article - PreviewSymptom
When creating a new Portal Interaction in a Service Ticket, you notice that your templates are not displayed, while for E-mail Interactions, the templates are displayed.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Template, Templates, Service, Tickets, Channel, Channel Type, Portal, E-mail, E-Mail, Interaction, Interactions, Reply, Service Request, C4C, Cloud for Customer, Cloud for Service, Portal Interaction, E-mail Interaction, , KBA , LOD-CRM-SC-TMP , Template , How To
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