Symptom
- After making a simple change like the name of one product and synchronizing that product alone, the sync fails.
- The synchronization logs show that the job ended in with errors and unfinished items:
19.11.05 16:10:00:009 INFO Starting synchronization ... 19.11.05 16:10:00:011 DEBUG Starting sync 00000337[8796224225781] (turn 1, previous dump -1, lines to skip 0, invocations 0) 19.11.05 16:10:00:107 DEBUG Stats<00000337 maxLine:1 (+1) dumped:1 (+1) cache:0% (hits:0, misses:1 total)> 19.11.05 16:10:00:107 INFO 1. pass, 0 (+0) of 0 items processed (0 %), 0.00 items/sec, 1 (+1, deadlocks:0) items dumped. 19.11.05 16:10:00:119 DEBUG Finished sync 00000337 (turn 1, lines 0, previous dump -1, current dump 1) 19.11.05 16:10:00:121 DEBUG Starting sync 00000337[8796224225781] (turn 2, previous dump 1, lines to skip 0, invocations 1) 19.11.05 16:10:00:149 DEBUG Stats<00000337 maxLine:1 (+1) dumped:1 (+1) cache:0% (hits:0, misses:1 total)> 19.11.05 16:10:00:150 INFO 2. pass, 0 (+0) of 1 items processed (0 %), 0.00 items/sec, 1 (+1, deadlocks:0) items dumped. 19.11.05 16:10:00:158 DEBUG Finished sync 00000337 (turn 2, lines 0, previous dump 1, current dump 1) 19.11.05 16:10:00:158 INFO comparing last dumps (1/8798263214110 vs 1/8798263312414) - this might take some time... 19.11.05 16:10:00:158 INFO done comparing last dumps - dumps are equal 19.11.05 16:10:00:159 ERROR sync ended with 1 unfinished items - see last sync media for details 19.11.05 16:10:00:160 ERROR Finished synchronization in 0d 00h:00m:00s:152ms. There were errors during the synchronization!
- The last sync media, which contains the unfinished items, prints out the PK of the source/target version of the product(s), the PK of the itemsynctimestamp and the list of attributes that couldn't be synchronized. In reality, there can be as little as one attribute contributing to the entire sync failure, so the values printed can be misleading. For example:
8796093054977;8796156461057;8796111798891;allDocuments,europe1Discounts,europe1Prices,europe1Taxes,features,galleryImages,ownEurope1Discounts,ownEurope1Prices,ownEurope1Taxes,productReferences,untypedFeatures,variants,
Europe1PriceFactory_PDG,Europe1PriceFactory_PPG,Europe1PriceFactory_PTG,articleStatus,buyerIDS,contentUnit,data_sheet,deliveryModes,detail,genders,keywords,linkComponents,logo,normal,others,picture,productOrderLimit,stockLevels,
supercategories,thumbnail,thumbnails,unit,vendors,approvalStatus,code,deliveryTime,description,ean,endLineNumber,erpGroupBuyer,erpGroupSupplier,manufacturerAID,manufacturerName,manufacturerTypeDescription,maxOrderQuantity,
minOrderQuantity,name,numberContentUnits,offlineDate,onlineDate,order,orderQuantityInterval,priceQuantity,remarks,segment,specialTreatmentClasses,startLineNumber,summary,supplierAlternativeAID,test,variantType,xmlcontent;;false
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Environment
All Commerce or Commerce Cloud versions.
Product
SAP Commerce Cloud all versions ; SAP Commerce all versions
Keywords
sync,synch,unfinished,null,error,debug,logs,syncdump , KBA , CEC-SCC-PLA-PL , Platform , Problem
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