Symptom
In app Reset Cleared Items (App ID F2223) you want to reset and reverse a clearing and get an error A severe error occurred
This error message is shown after some time
Environment
S/4 HANA CLOUD
Reproducing the Issue
- App reset cleared items Enter clearing entry
- Click on Reset Cleared Items
- Click on reset and reverse
Cause
This may happen when a user resets a clearing which clears a very high number of items, a time-out error resulting in message A severe error occurred is displayed in app Reset Cleared Items
Resolution
Create a case providing SAP support permission to reset and reverse clearing document in the backend system via transaction code FBRA.
Provide Details of
- Clearing Document
- Company Code
- Fiscal year
- Reversal Reason
- Posting date, Posting Period and Tax reporting date (if required)
Reference CB User to logon to system
Keywords
timeout, time-out, reset clearing, huge volume , KBA , FI-FIO-AR , Fiori UI for Accounts Receivable , Problem
Product
SAP S/4HANA Cloud all versions