3057959 - Error "A severe error occurred" in app Reset Cleared Items

An error "A severe error occurred" is shown after some time after resetting and reversing a clearing in the app Reset Cleared Items.

SAP S/4HANA Cloud Public Edition

1. Go to the app Reset Cleared Items
2. Enter clearing entry 
3. Click on Reset Cleared Items
4. Click on reset and reverse

This may happen when a user resets a clearing which clears a very high number of items, a time-out error resulting in message A severe error occurred is displayed in the app Reset Cleared Items

Create a case providing SAP support permission to reset and reverse clearing document in the backend system via transaction code FBRA.

Provide Details of:

• Clearing Document
• Company Code
• Fiscal year
• Reversal Reason
• Posting date, Posting Period and Tax reporting date (if required)

Reference a CB User to logon to the system.

timeout, time-out, reset clearing, huge volume , KBA , FI-FIO-AP-PAY-2CL , Payment Apps (Public Cloud) , Problem