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SAP Knowledge Base Article - PreviewSymptom
You notice that, when creating a document e.g. Sales Quote or Opportunity, as a follow-up from a service request ticket, in case the account is changed in the document creation screen, the Territory remains the same of the previous account.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Territory, Ticket, Service Request, Service Request Ticket, C4C, Service, Follow-up, Reference, Document, Sales Quote, Opportunity, Account, Tickets, Determination, , KBA , LOD-LE-CQP , Customer Quote Processing , How To
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