SAP Knowledge Base Article - Public

3059467 - Reminder of External User welcome Message - Onboarding


You have setup a reminder for External User Welcome Message in Onboarding. However, these reminders are continually sent even after New Hire Data Review /Personal Data Collection Steps.

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SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Setup a reminder for External user Welcome Message email Template;
  2. Initiate Onboarding for a new hire;
  3. The reminder is being sent until the new hire Due date.


At moment, reminders are working as per Designed. The reminder logic is based on the Reminder Settings, messages will be sent based on the New Hire's due date + Configuration provided in the notification template as below screenshot.


At present you must setup the reminder based on the due date + calculation for how long these emails should be sent.

We suggest you to refer your scenario and business in the Influence Portal where our Product Management team will be analyzing your case and if successfully voted and approved, can be implemented in further product releases. Please refer to the following article for any additional information - 2090228 - How to Submit Ideas for SAP SuccessFactors Products

See Also

2090228 - How to Submit Ideas for SAP SuccessFactors Products


email, reminder, welcome, external, user, message, onboarding, due, date, new, hire, data, review, personal, collection , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem


SAP SuccessFactors Onboarding all versions