Symptom
Forwarded candidate with offer letter gets error when accepting the offer.
Fingerprint=030130cc388c12ee834543617302e6fc4674d1b0
Candidate who applied in the position gets error when accepting the offer. The error is "You already applied for the position".
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- The recruiter moves the candidate to Offer status and create offer approval.
- The Offer gets approved by the Approver
- The recruiter sends the offer via Online Offer
- The candidate gets the email and access the link to accept the offer
- Candidate login the account and accept the offer
- Candidate gets the error message.
Cause
The problem arises when a business rule is in place to change the application status of a candidate after the offer decision is finalized. This error occurs when the recruiting setup is still utilizing a single-stage application process.
Resolution
To ensure optimal functionality, it is important to update the settings such that the redirection of applications to a different status through a business rule is only active in a multi-stage application system. In addition, within the multi-stage configuration, it is essential to set the visibility and editability of application fields for candidates at specific statuses. This adjustment will enable maximizing the feature's potential.
Keywords
offer approval, accepted, extended, created, decline, offer decision, business rules, application, INC0674049 , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem