3059636 - Candidate gets error when accepting Online Offer - Recruiting Management

Forwarded candidate with offer letter gets error when accepting the offer.

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Candidate who applied in the position gets error when accepting the offer. The error is "You already applied for the position".

SAP SuccessFactors Recruiting Management

1. The recruiter moves the candidate to Offer status and create offer approval.
2. The Offer gets approved by the Approver
3. The recruiter sends the offer via Online Offer
4. The candidate gets the email and access the link to accept the offer
5. Candidate login the account and accept the offer
6. Candidate gets the error message.

The problem arises when a business rule is in place to change the application status of a candidate after the offer decision is finalized. This error occurs when the recruiting setup is still utilizing a single-stage application process.

To ensure optimal functionality, it is important to update the settings such that the redirection of applications to a different status through a business rule is only active in a multi-stage application system. In addition, within the multi-stage configuration, it is essential to set the visibility and editability of application fields for candidates at specific statuses. This adjustment will enable maximizing the feature's potential.

offer approval, accepted, extended, created, decline, offer decision, business rules, application, INC0674049 , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem