SAP Knowledge Base Article - Public

3060434 - Error when searching jobs on the Internal Career Site - Recruiting Management

Symptom

When users are trying to search jobs on the Internal Career Site they receive the following error:

Example of error upon clicking the Search Jobs button

errorId=null, timestamp=null, errorMessage=Syntax error, errorName=JSONError, server=109sc4bcf09t, versionInfo=Release%3A%20%20%2020210518132143%0AServer%3A%20%20%20%20109sc4bcf09t%0ATimestamp%3A%202021-05-19T16%3A46%3A38.882-0400

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Navigate to Careers Page.
  2. Click the 'Search Jobs' button.
  3. Error will show.

Resolution

This is a known issue and a workaround is provided by our Engineering team.

  1. Go to the Location filter field on the affected Job Requisition.
  2. Unselect the picklist value from the Location field.
  3. Click on the right pane on the screen.
  4. Select again the picklist and Click Save at the bottom of the page.
  5. Go to Careers Page.
  6. Enter the Job Requisition ID.
  7. Click Search Jobs.
  8. You will be able to see the Job posted.

Keywords

ICS, internal career site, search jobs, job requisition, career page, careers, search, picklist, rcm, SuccessFactors, Recruiting Management  , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors HXM Core 2105 ; SAP SuccessFactors Recruiting 2511